Carlos Castro

Austin, Texas

Carlos Castro

AI-Native Operator | Workflow Systems Builder | Customer Success & Operations

I build practical AI-assisted systems for real businesses by turning messy workflows into organized operating systems.

Platform Architecture

One operating system adapted into industry-specific workflows.

1Boardroom / Cortex foundation
2Business memory layer
3Workflow engine
4Implementation layer
5Industry-specific execution

About

Practical AI adoption for real operations.

I'm a Business Administration and Marketing senior at Concordia University Texas, graduating December 2026. I'm focused on helping people and businesses adopt AI in practical ways: workflow design, operations systems, customer follow-up, service tracking, and business memory. My work centers on one reusable operating foundation, Boardroom/Cortex, that can be adapted into industry-specific systems after studying how real people work.

Carlos Castro outdoors by a mountain lake
Carlos Castro | Austin, Texas

Platform

One operating foundation, adapted across industries.

Core system

Boardroom / Cortex OS

AI-Native Operations Platform

Boardroom/Cortex is an AI-native operating system and business memory layer designed to help organizations organize knowledge, decisions, customer activity, workflows, and execution.

It serves as the foundation for industry-specific implementations, allowing operational systems to be rapidly adapted to different business environments while maintaining a shared intelligence and workflow architecture.

Shared architecture

Business memory
Workflow engine
Customer activity
Operational knowledge
Execution tracking
Powers

Aviation implementation

Mavrik Aircraft Services

An aviation-focused implementation of Boardroom/Cortex designed for aircraft detailing and aviation service businesses.

  • Customer intake
  • Lead management
  • Quoting and scheduling
  • Service tracking
  • Customer communication

Automotive implementation

Automotive Sales Operating System

An automotive-focused implementation of Boardroom/Cortex designed for sales professionals who need structured lead management, follow-up systems, customer tracking, appointment coordination, and pipeline visibility.

  • Prospect management
  • Follow-up workflows
  • Appointment tracking
  • Customer relationship management
  • Pipeline visibility

Restoration implementation

Water Restoration Operations Dashboard

An implementation developed for my older brother's water mitigation business after studying how information moved through calls, text messages, photos, and paper-based workflows.

  • Centralized job tracking
  • Customer management
  • Photo documentation
  • Project visibility
  • Follow-up execution

Experience

Customer-facing execution and operations.

BallerTV

Site Lead, Live Event Operations

Led live event site operations with an emphasis on communication, quick troubleshooting, team coordination, and reliable execution under time pressure.

H-E-B

Cooking Connections Partner

Delivered customer-facing product guidance, demos, and service support while balancing preparation, presentation, and real-time customer needs.

Vamos Coffee

Barista

Supported daily service operations through hospitality, order accuracy, shift communication, and calm execution during busy customer rushes.

Tools

AI, product, and operations toolkit.

Claude CodeChatGPTOpenAI CodexCursorGitHubSupabaseVercelSQL/API fundamentalsWorkflow designDocumentationCustomer success